FAQS

Do you keep stock on hand?

Yes. We try to keep as much in stock as possible and the delivery process as fast as possible. If by some chance we are out of stock of an item this is normally shown on the website. But if on the odd chance the stock hasn’t updated before you place an order and that item is out of stock, we will notify you ASAP.

Can I Order and Have Goods Sent Internationally?

Unfortunately no. At this point in time we are only delivering within Australia.

Can I HAve A Look At An Item?

 If you are unsure of an item or need any further information please email us at admin[at]chainvalleygifts.com.au and we will assist you.

Delivery

All orders will be dispatched from Sydney within 1-2 days of your order and payment being received. Please allow a few more days during peak periods. If you require express delivery please email us to arrange and provide costs.

Customisable Gifts

All orders for customised gifts will be fulfilled in the shortest amount of time possible generally 1-2 days but it may extend to a  week from receiving your order, payment and specifications. During peak periods this may extend to 2 weeks. Shipping will then occur and usually takes less than 7 business days.

Out Of Stock

In the event that you order an item that is currently out of stock we will contact you to give you the choice of a refund or backorder.

Backorder means that your item will be sent to you as soon as it arrives back in stock.

Damages & Returns

We will replace or refund any item that is received damaged or faulty, however we do not refund for incorrect choice or change of mind.

In the unlikely event that your order arrives damaged we must be notified via email within 72 hours of receipt of stock. In order for us to make a claim from our shipping company we will require photos of the damaged goods as well as the packaging. We may ask for the damaged item to be returned to us for inspection and if so we will pay for the delivery cost.

What Is AfterPay?

I think Afterpay is the modern internet version of Layby. Afterpay allows you to pay for your order in 4 x fortnightly payments with no interest or added charges. And the best part is that your order is shipped as soon as Afterpay approves your order (which usually takes less than two minutes). Afterpay is easy – all you need is a current credit/debit card, be over 18 years of age and live in Australia.- no complicated or lengthy approval process. It really is quick and easy. For more information about Afterpay visit their website.